Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center to oversee a team of agents in a remote setting.

Key Responsibilities

• Supervises daily workflows of contact center staff to meet performance goals
• Monitors service and productivity metrics, collaborating with quality assurance teams
• Trains and evaluates staff while fostering a positive work environment

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum of 4 years of relevant experience required
• Experience in managing and motivating teams of at least 50 employees
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and/or work experience may be considered