Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Resolutions Supervisor.

Key Responsibilities

• Drive exceptional customer experience by leading high-performance teams across remote channels
• Evaluate performance and identify improvement areas for team processes and behaviors
• Ensure effective hiring, onboarding, and training of team members to maintain competence

Required Qualifications

• Experience in a supervisory or leadership role in a customer service environment
• Proven ability to build and motivate high-performing teams
• Knowledge of customer service best practices and operational processes
• Experience in developing and implementing action plans to meet goals
• Ability to assess and improve work environments for team effectiveness