Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Manager to oversee a team and enhance customer service delivery.

Key Responsibilities

• Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents
• Provide coaching and mentoring to enhance staff performance and customer service
• Participate in workload balancing and process improvements for better operational efficiency

Required Qualifications

• Bachelor's degree (BA/BS) required
• Minimum 2 years of experience as a contact center supervisor and 4 years of call center experience
• Strong leadership and motivational skills
• Experience in fostering collaboration and driving results
• Ability to respond positively to management requests and contribute improvement ideas