Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Supervisor.

Key Responsibilities

• Lead an omnichannel team, providing real-time coaching and mentorship to Member Support Specialists
• Drive performance excellence by using data and root-cause analysis to address operational gaps
• Ensure all interactions align with global brand standards to enhance member retention and loyalty

Required Qualifications

• 3-5 years of supervisory experience in a contact center environment, preferably remote
• High proficiency in Amazon Connect, G-Suite, Microsoft 365, and modern CRM platforms
• Hands-on experience in technical troubleshooting
• Highly organized with a strategic mindset for balancing human needs with business metrics
• Bachelor's degree or equivalent education and experience in a high-volume, multi-channel environment