Contact Center Supervisor

Job Summary

To support a dynamic healthcare environment, the full-time salaried Contact Center Supervisor I will provide leadership and development to a team of Healthcare Service Representatives, focusing on performance goals and operational efficiency while working remotely.

Key responsibilities:

• Identify training and performance needs, monitor team performance, and develop action plans for improvement
• Collaborate with the Workforce Management Team to optimize resource planning and productivity
• Serve as an escalation point for clinic partners and ensure adherence to corporate policies and procedures

Required qualifications:

• 2+ years of equivalent work experience
• 2+ years of supervisory experience in a contact center environment
• 1+ years of experience as a Team Lead or Coordinator in the Kelsey-Seybold Contact Center
• Experience with Microsoft Excel, PowerPoint, and Word
• Proven knowledge of Contact Center technologies, including Call Routing and Workforce Management systems