Contact Center Supervisor

Job Summary

Supervising a team of contact center agents, the full-time Supervisor, Contact Center will work remotely to ensure performance goals for customer satisfaction and productivity are met while fostering a culture of empathy and service excellence in patient care.

Key responsibilities

• Supervises daily workflows and monitors performance metrics to ensure goals are consistently met
• Partners with the Quality Assurance team to analyze quality and patient satisfaction metrics
• Conducts training programs and performance reviews to develop and motivate staff

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience as a change agent and motivator in a large team setting
• Proficiency in computer software, including Microsoft Office
• Ability to design and deliver training for small and large groups