Contact Center Supervisor

Job Summary

To support a culture of empathy and service excellence, the full-time Supervisor, Contact Center will manage a remote team of agents responsible for patient access and registration, ensuring performance goals are met while fostering a positive work environment.

Key responsibilities

• Supervises daily workflows to achieve customer satisfaction and productivity metrics
• Monitors service and productivity metrics in collaboration with the Quality Assurance team
• Conducts training programs and performance reviews for staff to enhance skills and service quality

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience as a change agent and motivator in a large team environment
• Proficient in designing and delivering training for small and large groups
• Strong ability to communicate effectively with diverse individuals at all levels