Contact Center Supervisor

Job Summary

Managing daily operations in a remote setting, the temporary Contact Center Supervisor will oversee agents assisting callers with Medicaid benefits, ensure adherence to program objectives, and foster a positive customer service culture.

Key responsibilities

• Supervise day-to-day operations of the Contact Center and manage staffing schedules
• Coach and mentor staff on customer service best practices and monitor compliance with program standards
• Evaluate team performance and provide input on operational improvements to drive strategic decisions

Required qualifications

• High school diploma or equivalent
• Proven ability to lead, manage, and motivate a team
• Strong decision-making and problem-solving experience
• Experience in a Medicaid or health insurance industry contact center preferred
• Familiarity with contact center software and technologies