Contact Center Supervisor

Job Summary

Supervising the daily operations of the Contact Center, the full-time remote Supervisor, Contact Center will lead a high-performing team to create exceptional experiences for patients and providers while driving continuous improvement and operational excellence.

Key responsibilities

• Supervises team performance, conducts appraisals, and coordinates work assignments
• Tracks and monitors employee metrics and resolves escalated customer service issues
• Identifies trends for enhancements and manages special projects as assigned

Required qualifications

• High School Diploma or GED; Bachelor's degree in Business or related field preferred
• Five years of experience handling patient health information and/or medical records preferred
• Six months of supervisory or management experience preferred
• Knowledge of medical terminology and electronic medical records (EMRs)
• Strong supervisory and customer service skills