Contact Center Supervisor

Job Summary

Leading a team of customer service associates, the full-time remote Contact Center Supervisor will manage day-to-day operations, drive team engagement through coaching and development, and ensure the achievement of performance goals while handling escalated customer issues.

Key Responsibilities:

• Organizes and supervises daily operations of the contact center team to meet performance goals and ensure quality customer interactions
• Provides hands-on coaching and performance management for team members, fostering a high-performance culture
• Analyzes team performance metrics and collaborates with management to identify operational improvements and enhance efficiency

Required Qualifications:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• High school diploma or GED required
• At least 1 year of previous leadership experience preferred
• Working knowledge of Microsoft Office Suite and HRIS software is beneficial