Contact Center Supervisor
Job Summary
Leading a remote team, the full-time Contact Center Supervisor will manage day-to-day operations, coach associates for performance improvement, and ensure quality customer interactions while meeting departmental goals.
Key Responsibilities:
- Organizes and supervises daily contact center operations to achieve performance goals and ensure quality service
- Supports team development through training, coaching, and performance management processes
- Analyzes department results and identifies operational improvements for enhanced efficiency
Required Qualifications:
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- High school diploma and/or GED
- 1+ year of previous leadership experience
- Working knowledge of Microsoft Office Suite
Complete Job Description
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