Contact Center Supervisor - Texas

Job Summary

A company is looking for a Supervisor I Contact Center in the Patient Access Center, with remote work options available.

Key Responsibilities

• Identify training and performance needs, monitor team performance, and develop action plans for improvement
• Collaborate with the Workforce Management Team for effective resource planning to enhance productivity
• Serve as an escalation point for providers and clinical staff, ensuring adherence to corporate policies and procedures

Required Qualifications

• 2+ years of equivalent work experience
• 2+ years supervisory experience in a contact center environment
• 1+ years of experience as a Team Lead or Coordinator in a contact center
• Experience using Microsoft Excel, PowerPoint, and Word
• Knowledge of Contact Center technologies including Call Routing and Workforce Management systems