Contact Center Support Manager

Job Summary

A company is looking for a Platinum Support Account Manager - Contact Center.

Key Responsibilities

• Serve as the technical voice of the customer and advocate for clients' needs
• Monitor resolution times for support cases and ensure adherence to SLAs
• Collaborate with account teams and prepare reports on customer health and action plans

Required Qualifications

• Experience deploying Voice and Non-Voice Contact center applications
• Good knowledge of Voice protocols and CTI or Voice recording products
• At least two years' experience with telecom, call center integration, and VoIP
• 3+ years of experience in software support and account management
• Bachelor's degree or equivalent combination of experience and training