Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

• Answer inbound calls and provide information to transfer callers to the appropriate destination
• Navigate the QGenda on-call system to identify on-call providers and process calls with patient details
• Perform data entry tasks and assist with emergency calls to maintain business continuity

Required Qualifications

• High School Diploma or GED
• One year of call or contact center experience OR two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification preferred
• Experience in healthcare or a related field preferred