Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

• Answer inbound calls and transfer callers to appropriate destinations using established metrics and productivity standards
• Process on-call provider requests and handle emergency calls while following prescribed protocols
• Provide information to the public and perform data entry tasks related to patient information and contact directories

Required Qualifications

• High School Diploma or GED required
• Minimum of 1 year of call or contact center experience or 2 years of customer service experience
• Experience in healthcare or a related field preferred
• Emergency Medical Dispatch (EMD) certification preferred
• Ability to handle stressful situations and function under pressure