Contact Center Systems Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 14, 2023

This job expires in: 22 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Contact Center Systems Engineer.

Key Responsibilities:

Manage and support Genesys Call Center infrastructure and related services
Participate in projects to recommend, develop, and implement scalable solutions for Contact Center services
Ensure initiatives support the corporate vision and provide seamless service delivery and support of the overall Genesys Call Center solution

Required Qualifications:

Bachelor's degree in Computer Science, Engineering, Mathematics, Technology or related discipline, or equivalent work experience
5-7 years of related experience, with at least 2 years in a large enterprise responsible for software operations and infrastructure support of a contact center environment (Genesys preferred; Cisco/Avaya considered)
Experience with Genesys products and components, such as GVP, iWD, SIP Server, and call recording & analytics
Working knowledge of Active Directory, TCP/IP network, MS IIS, and MS Windows Operating Systems
Strong understanding of LAN/WAN networks, scripting languages, and ability to work independently and as a team member

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