Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead in the CPG industry.

Key Responsibilities:

• Lead and manage a team of contact center agents, providing guidance and feedback
• Develop strategies to enhance customer service quality and efficiency
• Handle escalated customer inquiries and ensure prompt issue resolution

Required Qualifications:

• 1-4 years of experience in a contact center leadership role within the CPG industry
• Proven track record of successfully managing high-performing teams
• Strong understanding of contact center operations, metrics, and best practices
• Proficient in contact center software and CRM systems
• Availability to work between 8:00am - 8:00pm EST Monday - Friday