Contact Center Team Lead

Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, Jun 07, 2024
This job expires in: 25 days

Job Summary

A company is looking for a Contact Center Team Lead in the CPG industry.

Key Responsibilities:
  • Lead and manage a team of contact center agents, providing guidance and feedback
  • Develop strategies to enhance customer service quality and efficiency
  • Handle escalated customer inquiries and ensure prompt issue resolution

Required Qualifications:
  • 1-4 years of experience in a contact center leadership role within the CPG industry
  • Proven track record of successfully managing high-performing teams
  • Strong understanding of contact center operations, metrics, and best practices
  • Proficient in contact center software and CRM systems
  • Availability to work between 8:00am - 8:00pm EST Monday - Friday

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