Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead to oversee the Patient Advocate team and ensure high service levels.

Key Responsibilities

• Lead daily operations, including call queue management and quality assurance
• Mentor and develop team members while managing attendance and performance metrics
• Collaborate with internal teams to troubleshoot issues and implement solutions

Required Qualifications

• 3+ years of experience in a supervisory or lead role
• Prior experience in the healthcare industry, such as medical billing or insurance
• Experience with electronic medical record systems (e.g., Athena, Epic)
• Passion for outstanding customer service
• Ability to work in a fully remote environment with a dedicated workspace