Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead to oversee operations and support team development.

Key Responsibilities

• Supervise and provide guidance to a team of Contact Center Agents
• Ensure adequate staffing and monitor service delivery for customer satisfaction
• Maintain documentation of procedures and escalate issues as necessary

Required Qualifications and Experience

• Experience supervising team members
• Proficiency with Microsoft Office
• Experience with contact center tools such as Salesforce or Five9
• High school diploma and at least 3 years of equivalent experience
• Ability to work independently in a remote environment