Contact Center Team Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 05, 2026

Job Category: Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Contact Center Team Lead.

Key Responsibilities

Serve as a subject matter expert on contact center systems and workflows
Support Supervisors by handling escalated calls and complex inquiries
Monitor call queues and service levels while providing real-time guidance to team members

Required Qualifications

Associate's degree required; bachelor's degree preferred in business, healthcare, or related field
Minimum of 2-3 years of experience in a healthcare contact center or high-volume customer service environment
Prior experience as a senior agent, team lead, or mentor preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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