Contact Center Team Manager

Job Summary

A company is looking for a Team Manager, Contact Center.

Key Responsibilities

• Encourage and promote excellent customer service within the team
• Conduct team meetings and one-on-ones with Team Leaders
• Monitor team metrics and assist Team Leaders with coaching to optimize performance

Required Qualifications

• Minimum 1 year of experience in retail, contact center operations, or a related field
• Proficiency in Microsoft Office Suite
• Preferred minimum 1 year of supervisory experience
• Ability to manage a remote workforce
• Understanding of metrics and ability to address performance issues