Contact Center Technology Director
Job Summary
Leading the technology strategy for a modern contact center, the full-time salaried Contact Center Technology Director will define and execute a multi-year roadmap, manage platform lifecycle, and drive innovation through automation and analytics, while collaborating with various business stakeholders.
Key responsibilities
- Develop and implement a comprehensive technology strategy aligned with business objectives and customer experience goals
- Oversee the management and modernization of contact center platforms, ensuring reliability and scalability
- Identify and promote the use of emerging technologies to enhance customer experiences and operational efficiency
Required qualifications
- Bachelor's degree in information technology, Computer Science, Engineering, Business, or related field
- 8+ years of experience in contact center technology or customer experience platforms
- 5+ years managing large-scale contact center technology implementations or transformations
- Strong understanding of cloud contact center platforms and enterprise integrations
- Proven experience in leading cross-functional teams and managing technology vendors
Complete Job Description
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