Contact Center Telephony Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Jan 14, 2026

This job expires in: 28 days

Job Category: Information Technology

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Senior Level

Job Summary

A company is looking for a Telephony Engineer to manage and support telephony and voice infrastructure within a CCaaS environment.

Key Responsibilities

Administer and configure Five9 contact center telephony environments
Design, implement, and troubleshoot inbound and outbound call flows
Manage dial plans, DID numbers, and support SIP trunking and carrier integrations

Required Qualifications

Hands-on experience with Five9 administration or similar CCaaS platforms
Strong understanding of telephony fundamentals including SIP, RTP, and PSTN
Experience troubleshooting voice and call-flow issues in production environments
Familiarity with carrier provisioning and number porting
Comfort operating in an incident-response or support-oriented environment

COMPLETE JOB DESCRIPTION

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