Contact Center Trainer

Job Summary

A company is looking for a Contact Center Trainer to design and deliver training programs for contact center employees.

Key Responsibilities

• Deliver engaging training experiences to enhance employee capability and performance
• Collaborate with managers to assess training needs and track employee performance
• Develop digital learning solutions and maintain online training content

Required Qualifications

• At least one year of experience in training, facilitation, or coaching
• Proven experience delivering training programs in a fast-paced environment
• Advanced proficiency with Microsoft 365 and data presentation tools
• Experience using key systems such as Tropics, Genesys, and Salesforce
• Experience in a reservations, training, or contact center role within travel or hospitality is a plus