Contact Center Training Specialist

Job Summary

A company is looking for a Contact Center Training Specialist to support training development and delivery for contact center operations.

Key Responsibilities

• Assess training needs and identify gaps for onboarding and operational support
• Develop and maintain training materials and deliver training in various formats
• Measure training effectiveness and recommend continuous improvements

Required Qualifications

• 4+ years of experience in contact center training or operational programs
• 2+ years of experience in developing and delivering training in a customer support environment
• Bachelor's degree required
• Experience creating and maintaining training materials and instructional content
• Ability to manage multiple priorities in a dynamic environment