Content Administrator

Job Summary

As a key member of the Learning and Development team, the full-time remote Content Administrator will translate complex product specifications into actionable support content, maintaining a library of internal and external resources while collaborating with cross-functional teams.

Key responsibilities

• Create and update external user-facing FAQ content for core products and international launches
• Develop internal Knowledge Base articles and support scripting to empower agents with accurate resolutions
• Design and maintain AI-assisted content workflows within Zendesk, ensuring content accuracy and reliability

Required qualifications

• 2+ years of experience in technical copywriting, content management, or instructional design in a technology environment
• Strong editorial skills with a proven ability to simplify complex technical processes into user-friendly documentation
• High proficiency with Google Workspace and experience managing AI-assisted content workflows
• Experience engaging with cross-functional stakeholders to gather information and feedback
• Bachelor's degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)