Content and QA Training Manager

Job Summary

A company is looking for a Content/QA Training Manager to oversee their knowledge and training ecosystem during a period of transformation and growth.

Key Responsibilities

• Own Help Center and internal knowledge base content with an AI-first approach
• Manage day-to-day operations of the Help Center and ensure content accuracy aligned with product updates
• Oversee agent training programs and identify gaps in QA outcomes to enhance training workflows

Required Qualifications

• 5+ years in customer experience content, knowledge management, or enablement roles
• 2+ years managing or leading a content/training function
• Hands-on experience with AI tools in a customer experience context
• Experience managing Help Center platforms like Zendesk Guide or Intercom
• Strong project management skills with familiarity in tools like Asana