Content and Training Manager

Job Summary

A company is looking for a Content & Training Manager to oversee its knowledge and training ecosystem during a period of transformation and growth.

Key Responsibilities

• Own the Help Center and internal knowledge base with an AI-first approach to improve content accuracy and resolution rates
• Manage and optimize the external Help Center and internal Knowledge Base, ensuring alignment with product updates and international adaptations
• Oversee agent training programs, maintaining LMS content and supporting new product launches

Required Qualifications

• 5+ years in customer experience content, knowledge management, or enablement roles
• 2+ years managing or leading a content/training function
• Hands-on experience with AI tools in a customer experience context
• Experience managing Help Center platforms like Zendesk Guide or Intercom
• Strong project management skills, comfortable with tools like Asana