Content and UX Strategy Lead

Job Summary

A company is looking for an Assistant Director Content & UX Strategist, Digital Customer Experience.

Key Responsibilities

• Define and lead content and UX strategy across corporate digital experiences and the mobile app
• Lead and develop a team of content publishers and UX designers, balancing hands-on guidance with strategic direction
• Develop scalable content frameworks and messaging architectures to enable consistency and personalization at enterprise scale

Required Qualifications

• Bachelor's degree or equivalent experience
• 9+ years of experience in content strategy, content writing, UX strategy, or product experience
• Demonstrated success leading content and UX strategy teams for enterprise scale websites and mobile applications
• Strong working knowledge of accessibility standards (WCAG), SEO best practices, and enterprise content management systems
• Experience in financial services or other highly regulated industries strongly preferred