Content Lead for Customer Advocacy

Job Summary

A company is looking for a Content Lead for Customer Advocacy in the Americas.

Key Responsibilities

• Reimagine and elevate customer case study strategies across various formats
• Build and manage a customer advocacy and reference program in collaboration with Customer Success
• Capture and amplify positive community sentiment and strengthen internal user-generated content

Required Qualifications

• Experience in developing strategic content and advocacy programs
• Strong editorial skills with an ability to identify compelling narratives
• Proven track record in creative experimentation with media and formats
• Comfort with operational rigor including tracking and measurement
• Ability to work autonomously in a dynamic environment