Content Management Service Desk Lead
Job Summary
Leading the ASPA Digital Service Desk function, the full-time salaried Content Management Service Desk Lead will manage intake, triage, prioritization, workflow management, and content publishing for web and digital service requests while ensuring compliance with HHS standards.
Key responsibilities
- Lead digital service desk intake, triage, prioritization, and fulfillment processes
- Coordinate with HHS stakeholders and content providers to manage ticket routing and operational improvements
- Oversee content publishing and ensure compliance with accessibility and quality expectations
Required qualifications
- Bachelor's degree in Information Systems, MIS, Communications, or related field
- 8+ years of IT, web operations, or service desk experience
- Experience supporting Drupal or similar CMS platforms
- Hands-on experience with Jira, HTML, CSS, and Adobe Creative Cloud
- Ability to obtain and maintain a Public Trust clearance
Complete Job Description
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