Content Management Specialist

Job Summary

Content Management Specialist, responsible for managing the lifecycle of player support content in a temporary, part-time role, ensuring clarity and accuracy in help articles and collaborating with various teams to enhance player experiences.

Key Responsibilities

• Manage the end-to-end lifecycle of player support content, including creation, publication, and maintenance
• Write and edit high-quality help articles, FAQs, and support documentation
• Collaborate with cross-functional teams to identify content gaps and ensure timely updates to help resources

Required Qualifications

• Experience in program management, digital content publishing, or writing/editing roles, or equivalent experience
• Experience in content management or technical writing, preferably in a fast-paced consumer environment
• Proven ability to manage a help center or support content platform
• Familiarity with help center platforms or CMS tools
• Ability to work independently and manage priorities effectively