Content Project Manager

Job Summary

Working remotely on a contract basis, the Content Project Manager will oversee the development and maintenance of customer support and onboarding content while collaborating with cross-functional teams to enhance internal workflows.

Key responsibilities:

• Oversee the development, production, and maintenance of support and onboarding content for customers and internal teams
• Transform complex workflows into clear, accessible materials
• Manage survey feedback to ensure insights reach the appropriate teams for timely follow-up

Required qualifications:

• Proven experience in technical writing or content management, preferably in edTech or SaaS
• Strong ownership and organization of documentation processes
• Excellent writing, editing, and project management skills
• Proficiency with Adobe Acrobat Pro, Microsoft Office, Asana, and SharePoint
• Bonus: Experience with LMS platforms