Content Specialist

Job Summary

A company is looking for a Content Specialist with experience in knowledge base documentation and template migration.

Key Responsibilities

• Transfer and edit internal support content to align with new design templates and content style guide
• Interpret flowcharts and distill complex decision trees into agent-friendly scenarios
• Format content accurately and consistently while adapting to evolving client priorities

Required Qualifications

• Proven experience rewriting and editing technical or instructional content, particularly support knowledge bases
• Strong ability to format tables, hyperlinks, and brand-specific styles in Google Docs
• Ability to interpret Lucidchart decision trees and rewrite flows into clear, concise agent scenarios
• Experience editing and creating Saved Replies based on direction or new scenarios