Content Strategist

Job Summary

A company is looking for a Content Strategist III.

Key Responsibilities

• Write, edit, test, and improve Help Center articles and customer support responses based on content strategy
• Apply, maintain, and evangelize content standards and best practices while using data to influence content decisions
• Collaborate with product and operations teams to create clear and effective support messaging

Required Qualifications

• Bachelor's degree in English or a relevant field
• 5+ years of experience in content strategy or technical writing
• 2+ years of experience specifically in a technical writing or content strategy role
• 6+ months of experience in content writing for Generative AI
• Experience with content management systems and project management tools