Content Strategist

Job Summary

A company is looking for a Content Strategist to shape customer experiences across insurance businesses.

Key Responsibilities

• Lead content strategy for priority customer journeys and maintain content models and governance
• Write and systematize UX content, ensuring compliance with accessibility and Plain Language standards
• Define success metrics and conduct content audits to optimize performance and identify opportunities

Required Qualifications

• 5+ years of experience in content strategy or UX writing
• Portfolio demonstrating content models, taxonomies, and UX writing for complex flows
• Expertise in Plain Language, accessibility standards, and content governance
• Proficiency with CMS/DAM tools, design software, analytics, and A/B testing platforms
• Ability to collaborate with Legal/Compliance on regulatory content requirements