Content Strategist

Job Summary

To enhance user support experiences, the remote Content Strategist will manage content updates, conduct root cause analyses on support chatbot issues, and collaborate with cross-functional teams to improve help resources and messaging.

Key responsibilities

• Conduct root cause analyses on user support tickets to identify and resolve content issues
• Write, edit, and improve Help Center articles and customer support responses based on content strategy
• Collaborate with Product, Engineering, and Operations teams to enhance support messaging and workflows

Required qualifications

• Bachelor's degree in English, Communications, or a relevant field
• 2+ years of experience in a technical writing or content strategy role
• 6+ months of experience writing content for Generative AI
• Proven ability to plan and write online help content for social media platforms and/or mobile apps
• Experience with content management systems (CMS) and project management tools