Content Strategist and Technical Writer

Job Summary

A company is looking for a Content Strategist & Technical Writer to manage end-user documentation and training content for its software products.

Key Responsibilities

• Author and architect user-facing documentation and training materials for multiple software products
• Utilize MadCap Flare/Central for single-source content management and establish a publishing pipeline
• Collaborate with product teams to gather information and automate content creation processes

Required Qualifications

• 3-5 years of experience as a Technical Writer or Content Strategist in a B2B software environment
• Expert-level proficiency with MadCap Flare and publishing workflows
• Strong understanding of integrating with Salesforce Service Cloud Knowledge or similar systems
• Experience documenting complex technical products in an enterprise setting
• Basic familiarity with markup languages or concepts like Docs-as-Code