Continuous Improvement Consultant
Job Summary
Taking ownership of strategic client accounts, the full-time Continuous Improvement Lead Consultant will provide white glove support, perform project coordination, and lead continuous improvement initiatives for the Genesys Cloud platform in a remote environment.
Key responsibilities
- Provide high-level support for strategic clients and lead continuous improvement initiatives on the Genesys Cloud platform
- Perform project coordination duties utilizing engineering and AI resources to enhance client solutions
- Conduct in-depth analysis of complex technical and business issues to solve high-profile problems for clients
Required qualifications
- 1+ year of experience with Genesys Cloud CX (Purecloud) technology
- Genesys Cloud CX certification is a plus
- Knowledge of telephony architecture and Genesys Cloud CX dependencies
- Experience in delivering business operations and customer experience initiatives
- Understanding of best practices for a service organization
Complete Job Description
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