Conversational AI Designer

Job Summary

A company is looking for a Conversational AI Designer.

Key Responsibilities

• Designs end-to-end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility
• Oversees the conversational AI design process across multi-disciplinary teams and educates UX designers on collaboration
• Creates conversation design artifacts including scripts, flow diagrams, prototypes, and interaction maps using various design tools

Required Qualifications

• Experience in designing conversational AI systems
• Familiarity with human-centered design methods
• Proficiency in design tools such as Figma, Mural, Visio, and Voiceflow
• Ability to collaborate with cross-functional teams
• Experience in conducting evaluations of conversational experiences