Conversational AI UX Designer

Job Summary

A company is looking for a Conversational AI UX Designer to drive experimentation and execution for chat and voice AI within their customer support ecosystem.

Key Responsibilities

• Design end-to-end AI-first experiences for customer support channels including live chat and phone
• Develop and evaluate conversational flows and apply prompt engineering techniques to shape AI model behavior
• Run experiments to improve AI performance and track success metrics for support experiences

Required Qualifications

• Experience in conversational design and understanding of LLM-driven dialogue
• Proficiency with AI-native prototyping tools and Figma for rapid concept exploration
• Ability to conduct user research and usability testing to inform design decisions
• Strong collaboration skills to work effectively with cross-functional teams
• Knowledge of AI infrastructure concepts relevant to design