Conversational Design Trainer

Job Summary

A company is looking for a Customer & Tech Trainer (Conversational Design) to design user experiences for Virtual Agents and support clients in leveraging conversational AI.

Key Responsibilities

• Design and build consumer-facing Virtual Agents using a no-code Studio
• Collaborate with teams to create intelligent and intuitive conversational interfaces
• Write and refine conversation scripts that reflect customers' brand voice and manage multiple projects

Required Qualifications

• Native-level English proficiency (spoken and written)
• Ability to learn new systems quickly and work effectively in a fast-paced environment
• Experience in conversation design is a plus
• Familiarity with human-machine interaction principles is a plus
• Prior experience publishing at least one Virtual Agent is a plus