Conversational Designer

Job Summary

A company is looking for a Conversational Designer to design and deliver AI conversation models for contact center agents and virtual agents.

Key Responsibilities:

• Own end-to-end AI delivery projects, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations
• Translate customer business objectives into scalable conversational AI solutions across various use cases

Qualifications We Value:

• 2+ years of experience in conversational design, conversational AI, or bot development
• Demonstrated project management experience, managing multiple complex workstreams simultaneously
• Proven ability to independently own deliverables, timelines, and cross-functional coordination
• Experience presenting complex solutions to customer stakeholders, including executive audiences
• Background in Linguistics or experience with prompt engineering and Dialogflow CX (preferred)