Conversational Experience Manager

Job Summary

A company is looking for a Manager, Conversational Experience.

Key Responsibilities

• Manage the design and delivery of chatbot experiences across digital channels
• Translate customer needs into product requirements and user stories for chatbot features
• Collaborate with cross-functional teams to enhance the chatbot experience and monitor performance

Required Qualifications

• Bachelor's Degree preferred, or equivalent coursework and experience
• 7-10 years of relevant work experience
• Experience in user experience strategy and design
• Proficiency in conversational design and digital product ownership
• Ability to analyze performance insights and iterate on design