Coordinator III - Inbound Queue

Job Summary

A company is looking for a Coordinator III - Inbound Queue Associate.

Key Responsibilities

• Take inbound calls from providers in a call center environment
• Perform data entry for fax requests received from an inbound fax queue
• Assist callers to create and manage requests for medical services

Required Qualifications

• High school diploma or GED required
• Experience in a call center environment preferred
• Ability to perform quality checks on authorizations submitted through a web portal
• Knowledge of eligibility verification and COB processes
• Understanding of confidentiality policies and procedures