Copier Support Technician

Job Summary

A company is looking for a Copier Support Desk Technician I to provide remote technical support for copiers and related devices.

Key Responsibilities

• Provide remote technical support to diagnose and resolve issues with copiers, printers, and multifunction devices
• Assist with remote installation, configuration, and software updates of copiers and related equipment
• Maintain detailed records of support interactions and collaborate with onsite technicians as needed

Required Qualifications

• High school diploma and two years of relevant experience, or equivalent combination of education and experience
• Previous experience repairing and troubleshooting printers, copiers, and MFPs preferred
• Knowledge of copier and printer functionality, components, and common issues
• Basic understanding of network protocols and configurations
• Ability to work independently and manage time effectively