Corporate Call Center Representative

Job Summary

A company is looking for a Corporate Contact Center Representative (CCC).

Key Responsibilities

• Assess and address basic support issues from incoming calls
• Create support cases and monitor call tracking systems
• Transfer calls to appropriate parties and maintain call statistics

Required Qualifications

• Minimum of 1 year of professional customer service or call center experience
• Ability to acquire stable internet connection meeting specified speed requirements
• Experience with multi-line phones
• Proficiency in Microsoft Office applications
• Knowledge of or experience with relevant products and services is a plus