Corporate Customer Service Specialist

Job Summary

A company is looking for a Corporate Customer Service Specialist.

Key Responsibilities

• Reviews and researches customer complaints and documents issues in the Customer Service log
• Responds to credit inquiries, processes check requests for refunds, and manages email correspondence
• Studies and standardizes procedures to improve efficiency and reviews recorded calls for quality assurance

Required Qualifications

• High school diploma or GED
• Three to five years of customer service experience in the mortgage industry
• Knowledge of FHA, VA, Conventional loans, and other mortgage programs
• Familiarity with federal and state guidelines such as RESPA, TILA, and HMDA
• Proficient with Encompass or similar mortgage loan origination systems