Corporate Housing Specialist

Job Summary

Providing corporate housing assistance to relocating employees, the full-time Corporate Housing Specialist will manage customer experiences, resolve maintenance issues, and ensure effective communication with relocation counselors while working remotely.

Key responsibilities

• Provide ongoing customer service for existing reservations, including resolving maintenance issues and scheduling move-out consultations
• Establish contact with transferees to assess their temporary housing needs and set expectations regarding the corporate housing process
• Collaborate with the Account Manager to ensure housing options meet employee criteria and manage escalations to minimize financial risk while ensuring client satisfaction

Required qualifications

• High school diploma or equivalent
• Strong customer service experience preferred
• Ability to multi-task effectively
• Property management or finance experience is a plus
• Availability for after-hours support may be required on occasion