Corporate IT Support Specialist

Job Summary

Seeking a full-time Corporate IT Support Specialist to provide first-line technical support for a remote workforce, managing helpdesk tickets, troubleshooting endpoint issues on macOS and Windows, and administering core SaaS platforms while ensuring a high-quality support experience.

Key Responsibilities

• Own the daily helpdesk ticket queue, triaging and resolving hardware, software, and access issues within established SLAs
• Administer core SaaS platforms, including user provisioning and license management, while managing employee onboarding and offboarding processes
• Develop documentation and self-service resources to empower employees and streamline support operations

Required Qualifications

• 2+ years of experience in helpdesk or IT support roles, preferably in a remote environment
• Hands-on experience troubleshooting macOS and Windows endpoints
• Working knowledge of SaaS administration across platforms like Google Workspace and Slack
• Experience with identity and access management platforms such as Okta or Azure AD
• Familiarity with MDM tools like Intune or Jamf